Enterprise Customer Success Manager - Drive Adoption & Value

Search Partner Group, LLC; Austin (TX); Hybrid; USD 110,000 - 130,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and视s?

Job summary

Search Partner Group, LLC is seeking an Enterprise Customer Success Manager to support adoption, retention, and value realization for enterprise accounts across a growing technology portfolio.

You will build relationships with business and technical stakeholders, develop success plans aligned with objectives, lead engagement and adoption initiatives, and coordinate with support, product, sales, services, and renewals teams to drive renewal and expansion.

Qualifications

• 3+ years of Customer Success experience.
• Experience supporting enterprise or mid-market customers.
• Experience driving adoption, retention, and customer satisfaction.
• Excellent communication and presentation abilities.
• Ability to influence multiple stakeholders.
• Experience managing customer escalations and issue resolution.
• Strong organizational and project management skills.

Responsibilities

• Manage a portfolio of enterprise customer accounts.
• Build long-term customer relationships with business and technical stakeholders.
• Develop Success Plans aligned with customer objectives and business outcomes.
• Lead customer engagement and adoption initiatives.
• Conduct business reviews and value discussions.
• Identify customer risks and drive proactive resolutions.
• Support customer retention and renewal efforts.
• Coordinate across support, product, sales, services, and renewals teams.
• Monitor customer health and engagement metrics.
• Contribute to process improvements and customer success best practices.

Tools

Salesforce

Gainsight

Totango

Job description

Search Partner Group, LLC is seeking an Enterprise Customer Success Manager to support adoption, retention, and value realization for enterprise accounts across a growing technology portfolio.

You will build relationships with business and technical stakeholders, develop success plans aligned with objectives, lead engagement and adoption initiatives, and coordinate with support, product, sales, services, and renewals teams to drive renewal and expansion.