Enterprise Customer Success Leader—Strategic ROI

Okta; Boston (MA); On-site; USD 151,000 - 208,000; Full time

Job summary

Okta is seeking a Sr. Customer Success Manager to drive growth and retention for Enterprise customers.

You will report to the Regional Manager, Customer Success and act as a strategic trusted advisor aligning Okta’s capabilities with customers’ business objectives, delivering concrete outcomes. You will manage senior relationships, design success plans, and collaborate across Sales, Support, Engineering, and Product to ensure renewals and expansion opportunities.

Qualifications

• 5+ years of experience in a customer success, account management, or consulting role with large, complex enterprises (SaaS-based technical products).
• Strong track record delivering and scaling exceptional customer experience and driving business value.
• Excellent presentation and communication skills, especially with C-level executives, to align technical goals with business value.

Responsibilities

• Deliver Customer Value: Develop and nurture strong customer & C-level relationships to understand goals and needs, ensuring retention and ROI.
• Drive for results: Design and execute proactive success plans and strategic reviews with clear KPIs and timelines.
• Win as a team: Coordinate with Sales, Support, Engineering, and Product to resolve escalations and drive coordinated success motions.
• Represent the customer's voice: Surface feedback that drives continuous improvement and evolution.
• Guide customers forward: Identify and communicate relevant new products/features to improve adoption and value.
• Identify renewal risk and collaborate to remediate and spot expansion opportunities.

Skills

Customer success

Account management

Consulting

Executive stakeholder management

Communication skills

Tools

Enterprise security tools

Job description

Okta is seeking a Sr. Customer Success Manager to drive growth and retention for Enterprise customers.

You will report to the Regional Manager, Customer Success and act as a strategic trusted advisor aligning Okta’s capabilities with customers’ business objectives, delivering concrete outcomes. You will manage senior relationships, design success plans, and collaborate across Sales, Support, Engineering, and Product to ensure renewals and expansion opportunities.