Enterprise Success Strategist

Okta; Boston (MA); On-site; USD 140,000 - 210,000; Full time

Job summary

Okta is seeking a Sr. Customer Success Manager to drive growth and retention for Enterprise customers. You will build trusted advisor relationships, align business goals with Okta solutions, and lead cross-functional teams to ensure value realization and renewals. Travel up to 35% is expected.

The role emphasizes strategic planning, executive alignment, and scaling a superior customer experience in a dynamic SaaS environment.

Qualifications

• 5+ years in a customer success, account management, or consulting role with large, complex enterprises (SaaS preferred).
• Strong track record of delivering and scaling an exceptional customer experience.
• Demonstrates emotional intelligence and executive stakeholder development.
• Outstanding presentation and communication skills with C-level audiences.
• Strong listening and analytical skills to understand priorities and needs.
• Excellent interpersonal and cross-functional collaboration abilities.

Responsibilities

• Deliver Customer Value: build and nurture strong customer and C-level relationships to understand goals, ensuring retention, happiness, and ROI.
• Drive for results: design and execute proactive success plans and Strategic Business Reviews with clear goals, KPIs, and timelines.
• Win as a team: mobilize cross-functional partners across Sales, Support, Engineering, and Product to resolve escalations.
• Represent the customer's voice: surface feedback to drive continuous improvement.
• Guide customers forward: identify and communicate new products and features to drive adoption and value.
• Identify renewal risk and collaborate to remediate, secure renewals, and spot expansion opportunities.

Skills

Customer Success

SaaS Enterprise

Executive Relationships

Communication Skills

Problem Solving

Cross-functional Collaboration

Travel Up To 35%

Enterprise Security Tools

Tools

Enterprise security tools

Job description

Okta is seeking a Sr. Customer Success Manager to drive growth and retention for Enterprise customers. You will build trusted advisor relationships, align business goals with Okta solutions, and lead cross-functional teams to ensure value realization and renewals. Travel up to 35% is expected.

The role emphasizes strategic planning, executive alignment, and scaling a superior customer experience in a dynamic SaaS environment.