Strategic Customer Success Manager

Verifiable; United States; Remote; USD 65,000 - 90,000; Full time

Job summary

Verifiable is seeking a Customer Success Manager to own the customer relationship from implementation hand-off through renewal and expansion. You will ensure CRM data stays accurate and up-to-date while guiding customers to value realization.

You will become a trusted advisor, drive retention, adoption, and growth, and lead Quarterly Business Reviews with executive stakeholders, turning feedback into actionable input for Product and Development teams.

Responsibilities

• Own the customer relationship from implementation hand-off through renewal and expansion, keeping CRM data accurate and up to date.
• Become a trusted advisor who drives retention, adoption, and growth while leading Quarterly Business Reviews with executive stakeholders.
• Act as the voice of the customer by collecting product feedback and turning customer needs into clear input for Product and Development teams.

Job description

Verifiable is seeking a Customer Success Manager to own the customer relationship from implementation hand-off through renewal and expansion. You will ensure CRM data stays accurate and up-to-date while guiding customers to value realization.

You will become a trusted advisor, drive retention, adoption, and growth, and lead Quarterly Business Reviews with executive stakeholders, turning feedback into actionable input for Product and Development teams.