Strategic Enterprise Customer Success Manager

relx; Missouri; On-site; USD 59,000 - 99,000; Full time

Job summary

RELX is seeking an Enterprise Customer Success Manager to partner with customers and cross-functional teams to design and implement success plans that maximize product value and drive retention. You will translate customer goals into actionable success plans, organize customer data, and advocate for customers while delivering elevated service.

The role emphasizes relationship-building with administrators, faculty, and students, along with training and ongoing engagement to ensure business value

Qualifications

• Prior customer success experience.
• Organized with exceptional time management skills.
• Relational intelligence and strategic thinking ability.
• Team player with high collaboration.
• Strategic problem-solving mindset.
• Ability to prioritize tasks and drive to completion.
• Proficiency with Microsoft Office (Excel, Outlook, PowerPoint, Word).

Responsibilities

• Work closely with administrators, faculty, and students to learn and discover needs and goals.
• Translate stakeholder needs into a Customer Success plan.
• Organize and refine customer data throughout the partnership.
• Manage issues as the customer advocate.
• Use teaching skills to support onboarding plans.
• Conduct training with value-driven conversations.
• Provide high-level service and develop solutions to meet business needs.

Skills

Customer success experience

Time management

Relational intelligence

Collaboration

Strategic thinking

Problem solving

MS Office proficiency

Tools

Microsoft Office

Job description

RELX is seeking an Enterprise Customer Success Manager to partner with customers and cross-functional teams to design and implement success plans that maximize product value and drive retention. You will translate customer goals into actionable success plans, organize customer data, and advocate for customers while delivering elevated service.

The role emphasizes relationship-building with administrators, faculty, and students, along with training and ongoing engagement to ensure business value