Strategic Enterprise CSM & Partner Advocate

RXinsider LTD.; Missouri; On-site; USD 59,000 - 99,000; Full time

Job summary

RXinsider LTD. in the United States seeks an Enterprise Customer Success Manager to build strong partnerships with our customers.

You will collaborate with sales and implementation teams to design and execute tailored success plans, drive adoption of our digital product, and ensure ongoing retention and value. Responsibilities include learning customer goals with administrators, translating needs into a success plan, documenting data, and advocating for customers while coordinating

Qualifications

• Must have prior customer success experience.
• Be organized with excellent time management and adaptability.
• Demonstrate relational intelligence and strategic thinking.
• Team player with strong collaboration skills.
• Strategic problem-solving mindset.
• Ability to prioritize tasks and see them through to completion.
• Proficiency with Microsoft Office (Excel, Outlook, PowerPoint, Word).

Responsibilities

• Learn and discover customer goals with administrators, faculty, and students.
• Translate goals into a Customer Success plan.
• Organize, document, and refine customer data across the partnership.
• Advocate for customers by taking point on issues.
• Use teaching skills to support onboarding plans.
• Conduct training that drives product value and conversations.
• Provide high-level service and develop innovative solutions to meet business needs.

Skills

Customer Success

Time Management

Relational Intelligence

Team Collaboration

Strategic Thinking

Prioritization

MS Office Proficiency

Tools

Microsoft Office

Job description

RXinsider LTD. in the United States seeks an Enterprise Customer Success Manager to build strong partnerships with our customers.

You will collaborate with sales and implementation teams to design and execute tailored success plans, drive adoption of our digital product, and ensure ongoing retention and value. Responsibilities include learning customer goals with administrators, translating needs into a success plan, documenting data, and advocating for customers while coordinating