Strategic Enterprise Customer Success Manager

Elsevier; New Home (MO); On-site; USD 59,200 - 98,600; Full time

Job summary

Elsevier seeks an Enterprise Customer Success Manager to partner with administrators, faculty, and students of partnership accounts to maximize value from our digital products. You will serve as a trusted adviser, align success plans with customer goals, and drive retention and adoption across programs.

You will collaborate with sales and implementation teams to design individualized strategies, track health metrics, and deliver high-impact training and support to ensure measurable business

Qualifications

• Possess prior customer success experience.
• Be organized with time management skills and professional agility.
• Have relational intelligence and strategic thinking ability.
• Be a team player with a demonstrated high level of collaboration.
• Have a strategic problem-solving mindset.
• Be able to effectively prioritize tasks and see them through to completion.
• Demonstrate proficiency with Microsoft Office (Excel, Outlook, PowerPoint, and Word).

Responsibilities

• Working closely with administrators, faculty, and students of our partnership accounts to learn and discover their needs/goals.
• Translating the needs/goals of key stakeholders into a Customer Success plan.
• Organizing, documenting, and refining customer data throughout the partnership.
• Managing and taking point on issues, as the customer advocate.
• Using teaching skills that support customer onboarding plans.
• Conducting training with elevated customer product value driven conversations.
• Providing customer with high-level service and develops innovative solutions to meet customers' business needs.

Skills

Customer success experience

Organizational/time management

Relational intelligence

Collaborative teamwork

Strategic problem solving

Prioritization and execution

Microsoft Office proficiency

Job description

Elsevier seeks an Enterprise Customer Success Manager to partner with administrators, faculty, and students of partnership accounts to maximize value from our digital products. You will serve as a trusted adviser, align success plans with customer goals, and drive retention and adoption across programs.

You will collaborate with sales and implementation teams to design individualized strategies, track health metrics, and deliver high-impact training and support to ensure measurable business