Strategic Enterprise Customer Success Executive

UL Solutions; Chicago (IL); On-site; USD 149,000 - 182,000; Full time

Benefits offered by this job

Health benefits

Wellness benefits

401(k) retirement plan

Paid time off

Job summary

UL Solutions is seeking a Customer Success Executive to partner with senior customer leaders, driving adoption, retention, and growth across a portfolio of enterprise software accounts. You’ll act as an executive-level advisor, building ROI models and leading C-suite engagements to influence renewals and expansion.

You will manage a 10–30 account portfolio with $150K+ ARR per client, develop 3-year roadmaps, and deliver quarterly value reviews using the client’s metrics.

Qualifications

• Bachelor's degree in business, finance, or related field.
• Proficient in MS Office (Word, PowerPoint, Excel, Outlook), and CRM software (Salesforce).
• 7+ years in Customer Success with 3+ years managing enterprise or strategic accounts ($150K+ ARR).
• Ability to build and defend financial ROI models with executive audiences.
• Track record of net revenue retention at or above 110% across a managed strategic portfolio.
• Executive engagement experience with CSOs, CQOs, COOs, and senior leaders.
• Strong analytical skills and ability to translate data into executive narrative.
• Experience in B2B SaaS; familiarity with procurement and renewal cycles.
• Familiarity with CS platforms (PlanHat, Gainsight) preferred.

Responsibilities

• Services a portfolio of 10–30 strategic accounts with $150K+ ARR in adoption, renewal, and expansion outcomes.
• Builds ROI models using customer data and defends them in executive forums.
• Develops three-year roadmaps aligned to customers' transformation plans.
• Runs quarterly value reviews based on customer metrics and benchmarks.
• Produces executive-ready value summaries to justify investments.
• Maintains multiple executive contacts per account, including at least one C-suite contact.
• Leads periodic business reviews as strategic alignment sessions.
• Brings market intelligence and industry insight to executive conversations.
• Coaches champions on building internal business cases for expanded investment.
• Contributes to a proactive 12–24 month expansion roadmap with Sales.
• Drives net revenue retention above 110% across the portfolio.
• Converts satisfied customers into reference accounts and case studies.
• Synthesizes usage, NPS, and support history into data-driven account strategy.

Skills

Executive engagement

ROI modeling

Strategic thinking

Analytical skills

B2B SaaS familiarity

Education

Bachelor's degree in business/finance or related field

Tools

Salesforce

PlanHat

Gainsight

MS Office Suite

Job description

UL Solutions is seeking a Customer Success Executive to partner with senior customer leaders, driving adoption, retention, and growth across a portfolio of enterprise software accounts. You’ll act as an executive-level advisor, building ROI models and leading C-suite engagements to influence renewals and expansion.

You will manage a 10–30 account portfolio with $150K+ ARR per client, develop 3-year roadmaps, and deliver quarterly value reviews using the client’s metrics.