Strategic Enterprise Customer Success Executive

UL Solutions; Vancouver (WA); On-site; USD 149,000 - 182,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Job summary

UL Solutions seeks an experienced Customer Success Executive to partner with senior customer leaders, driving adoption, retention, and growth across a portfolio of strategic software accounts. You will act as an executive advisor, building ROI models and leading C-suite engagements to maximize net revenue retention.

You will manage 10–30 accounts with ARR $150K–$1M+, develop multi-year roadmaps, and coordinate with Sales, Product, and CS teams.

Qualifications

• Bachelor's degree in business, finance, or related field.
• Proficient in MS Office and CRM software (Salesforce).
• 7+ years in Customer Success with 3+ years managing enterprise accounts.
• Demonstrated ability to build and defend financial ROI models.
• Proven net revenue retention of 110% or higher across a portfolio.
• Executive engagement experience with CSOs, CQOs, COOs, and equivalents.

Responsibilities

• Serves a portfolio of 10–30 strategic accounts with ARR $150K–$1M+; owns adoption, renewal, and expansion outcomes.
• Builds ROI models using customer data and defends them in executive forums.
• Develops 3-year success roadmaps aligned to each customer's transformation agenda.
• Runs quarterly value reviews using customer metrics as benchmarks.
• Produces executive-ready value summaries to justify continued investment.
• Maintains VP-and-above relationships with multiple executive contacts per account.
• Leads Periodic Business Reviews with customer executives; aligns with Sales and Product.
• Brings market intelligence and industry insights to executive conversations.
• Coaches customers on building internal business cases for expansion.
• Contributes to a proactive 12–24 month expansion roadmap with Sales.
• Drives net revenue retention at or above 110% across the managed portfolio.
• Converts satisfied customers into reference accounts and advisory board members.
• Synthesizes usage data, NPS, and support history into data-driven strategies.
• Adheres to UL Code of Conduct and security practices.

Skills

Executive engagement

ROI modeling

Strategic account management

B2B SaaS experience

Analytical skills

Communication

Education

Bachelor's degree in business, finance, or related field

Tools

Salesforce

PlanHat

Gainsight

MS Office

Job description

UL Solutions seeks an experienced Customer Success Executive to partner with senior customer leaders, driving adoption, retention, and growth across a portfolio of strategic software accounts. You will act as an executive advisor, building ROI models and leading C-suite engagements to maximize net revenue retention.

You will manage 10–30 accounts with ARR $150K–$1M+, develop multi-year roadmaps, and coordinate with Sales, Product, and CS teams.