Strategic Enterprise Customer Success Executive

UL Solutions; Princeton (NJ); On-site; USD 149,000 - 182,000; Full time

Benefits offered by this job

Health benefits

401K

Paid time off

Job summary

UL Solutions is seeking a Customer Success Executive to partner with senior customer leaders, driving adoption, retention, and growth across a portfolio of enterprise software accounts. You will act as an executive advisor, building ROI models and leading C-suite engagements to sustain revenue expansion.

You will manage 10–30 strategic accounts with ARR in the $150K–$1M+ range, develop multi-year roadmaps, and coordinate with Sales, Product, and Customer Success to maintain at least two

Qualifications

• Bachelor's degree in business, finance, or related field.
• Proficient in MS Office (Word, PowerPoint, Excel, Outlook) and CRM software (Salesforce).
• 7+ years in Customer Success with 3+ years managing enterprise or strategic accounts ($150K+ ARR).
• Demonstrated ability to build and defend financial ROI models with executive audiences.
• Track record of net revenue retention at or above 110% across a managed strategic portfolio.
• Executive engagement experience with CSOs, CQOs, COOs, and senior leaders.
• Strong analytical skills translating data into strategic narrative; experienced in B2B SaaS.
• Familiarity with enterprise procurement and renewal cycles; knowledge of CS platforms like PlanHat/Gainsight.

Responsibilities

• Services a portfolio of 10–30 strategic accounts in the $150K–$1M+ ARR range with accountability for adoption, renewal, and expansion outcomes.
• Builds and maintains ROI models using customer data; defends models in executive forums.
• Develops three-year roadmaps tied to customer transformation agendas.
• Runs quarterly value reviews using customer metrics as benchmarks.
• Produces executive-ready value summaries to justify and expand investment.
• Maintains VP-and-above relationships with multiple executive contacts per account.
• Leads Periodic Business Reviews as strategic alignment sessions with sales, product, and other functions.
• Brings market intelligence and industry insight to executive conversations.
• Coaches champions on internal business case development for expansion.
• Contributes to a 12–24 month expansion roadmap and drives net revenue retention above 110%.
• Transforms satisfied customers into reference accounts and case studies.
• Synthesizes usage data, NPS, and support history into data-driven account strategy.
• Follows UL Code of Conduct and security practices.

Skills

MS Office

Salesforce

ROI models

Executive engagement

Analytical skills

B2B SaaS

Customer Success platforms

Education

Bachelor's degree in business, finance, or related field

Tools

CRM software

Job description

UL Solutions is seeking a Customer Success Executive to partner with senior customer leaders, driving adoption, retention, and growth across a portfolio of enterprise software accounts. You will act as an executive advisor, building ROI models and leading C-suite engagements to sustain revenue expansion.

You will manage 10–30 strategic accounts with ARR in the $150K–$1M+ range, develop multi-year roadmaps, and coordinate with Sales, Product, and Customer Success to maintain at least two