Strategic Enterprise Customer Success Manager

Vontier Corporation; Dallas (TX); Remote; USD 79,000 - 95,000; Full time

Job summary

Invenco by GVR, part of Vontier, seeks a Customer Success Manager to align strategic accounts with long‑term business objectives and digital transformation initiatives. You will develop success plans, manage executive relationships, and lead cross‑functional collaboration to maximize value and retention.

You will analyze customer data to identify risks and opportunities and drive growth across assigned accounts, including expansion and upsell, while partnering with Product, Engineering, and

Qualifications

• 5+ years demonstrated experience working with a software company in a customer success manager, account management, marketing or technology role required
• 5+ year’s experience support enterprise / Tier 1 customers
• Forecourt/Dispenser Remote Management, Compliance Management, and Point-of-Sale technology experience preferred
• It’s a plus if you have you worked with in a SaaS environment with CRM tools
• A bachelor’s degree is preferred, but not required
• A Master’s degree is preferred, but not required

Responsibilities

• Serve as the strategic advisor to executive customer stakeholders, aligning Invenco by GVR solutions with customers’ long-term business objectives and digital transformation initiatives.
• Develop and execute customer success plans for assigned strategic accounts, identifying risks, opportunities, and measurable outcomes to drive retention and expansion.
• Build and maintain strong relationships with key customer stakeholders, serving as the primary contact across all Invenco by GVR solutions.
• Lead strategic business reviews and executive-level customer meetings, providing account insights and recommendations.
• Act as the escalation point for assigned accounts, coordinating cross-functional teams to drive timely resolutions.
• Influence product and service priorities by providing VoC feedback and business insights to Product Management.
• Analyze customer data to provide recommendations that improve performance and fuel management objectives.
• Ensure customers achieve desired outcomes and recognize value through ongoing adoption and success planning.
• Identify and drive growth opportunities, including expansion, cross-sell, and upsell.
• Provide leadership within Customer Success by sharing best practices and driving process improvements.
• Up to 20% travel

Skills

Strategic account management

Executive stakeholder management

Customer success leadership

SaaS experience

CRM tools

Communication & collaboration

Education

Bachelor's degree

Master's degree

Tools

Forecourt/Dispenser Remote Management

Compliance Management

Point-of-Sale technology

CRM tools

Job description

Invenco by GVR, part of Vontier, seeks a Customer Success Manager to align strategic accounts with long‑term business objectives and digital transformation initiatives. You will develop success plans, manage executive relationships, and lead cross‑functional collaboration to maximize value and retention.

You will analyze customer data to identify risks and opportunities and drive growth across assigned accounts, including expansion and upsell, while partnering with Product, Engineering, and