Strategic Customer Success Leader, Remote

Vontier Corporation; Denver (CO); Remote; USD 79.000 - 95.000; Vollzeit

Benefits dieser Stelle

Health insurance

401(k) matching

Paid time off

Zusammenfassung

Vontier is seeking a strategic Customer Success Manager to act as a trusted advisor to executive customer stakeholders, aligning Invenco by GVR solutions with long‑term business objectives and digital transformation priorities.

You will develop success plans, manage risks, drive retention and expansion, and lead executive reviews while coordinating across Product, Engineering, Support to deliver measurable outcomes.

Qualifikationen

• 5+ years of experience in a software company in customer success or account management.
• Experience supporting enterprise / Tier 1 customers.
• CRM tools experience in a SaaS environment is a plus.
• Bachelor’s or Master’s degree preferred but not required.

Aufgaben

• Serve as the strategic advisor to executive customer stakeholders, aligning Invenco by GVR solutions with customers’ long-term business objectives.
• Develop and execute customer success plans for strategic accounts, identifying risks, opportunities, and measurable outcomes.
• Build and maintain relationships with key stakeholders and act as primary contact across Invenco by GVR solutions.
• Lead executive business reviews and provide performance insights and recommendations.
• Escalation point for assigned accounts, coordinating cross-functional teams for timely resolution.
• Influence product and service priorities by representing customer needs to internal teams.
• Provide Voice of Customer feedback and insights to Product Management for improvements.
• Analyze customer data to recommend optimization of solution usage and outcomes.
• Drive growth opportunities including expansion, cross-sell, and upsell within accounts.
• Share best practices and contribute to continuous process improvements.
• Travel up to 20%.

Kenntnisse

Customer success

Account management

Strategic advisory

Ausbildung

Bachelor's degree preferred

Master's degree preferred

Tools

CRM tools

Jobbeschreibung

Vontier is seeking a strategic Customer Success Manager to act as a trusted advisor to executive customer stakeholders, aligning Invenco by GVR solutions with long‑term business objectives and digital transformation priorities.

You will develop success plans, manage risks, drive retention and expansion, and lead executive reviews while coordinating across Product, Engineering, Support to deliver measurable outcomes.