Strategic Enterprise CSM – Growth & Executive Advisory

Vontier Corporation; Topeka (KS); À distance; USD 79 000 - 95 000; Plein temps

Avantages offerts par ce poste

Health & Wellness Benefits

Paid Time Off

Holidays & PTO

Résumé du poste

Invenco by GVR, a part of Vontier, is seeking a strategic Customer Success Manager to partner with executive stakeholders, align solutions to long-term business goals, and drive retention and expansion. You will own success plans, manage risks, and coordinate cross-functional teams to deliver measurable outcomes.

You will lead business reviews, provide account insights, and act as the escalation point while guiding product and operations teams to improve value delivery.

Qualifications

• 5+ years in a software company in a customer success, account management, marketing, or technology role.
• 5+ years supporting enterprise/Tier 1 customers.
• Forecourt/Dispenser Remote Management, Compliance Management, and Point-of-Sale experience preferred.
• Experience with SaaS CRM environments is a plus.
• Bachelor’s degree preferred; Master’s degree preferred.

Responsabilités

• Serve as the strategic advisor to executive customer stakeholders, aligning Invenco by GVR solutions with customers’ long-term business objectives, digital transformation initiatives, and operational priorities.
• Develop and execute customer success plans for assigned strategic accounts, identifying risks, opportunities, and measurable outcomes to drive retention, expansion, and customer advocacy.
• Build and maintain strong relationships with key customer stakeholders, serving as the primary point of contact across all Invenco by GVR solutions and ensuring customers realize the full value of their investments.
• Lead strategic business reviews and executive-level customer meetings, providing account insights, performance updates, and recommendations while keeping internal stakeholders informed of account health and priorities.
• Act as the escalation point for assigned accounts, proactively managing complex customer situations and coordinating cross-functional teams to drive timely resolution and customer satisfaction.
• Influence business priorities by representing customer needs and partnering with Product, Engineering, Commercial, Support, and Operations teams to improve products, services, and customer outcomes.
• Provide structured Voice of Customer (VoC) feedback, trend analysis, and business insights to Product Management to support product enhancements, innovation, and roadmap planning.
• Analyze customer operational and business data to provide recommendations that improve performance, optimize solution utilization, and support fuel management and environmental operations objectives.
• Ensure customers achieve their desired business outcomes and recognize the value delivered by Invenco by GVR solutions through ongoing adoption, engagement, and success planning.
• Identify and drive growth opportunities within assigned accounts, including expansion, cross-sell, and upsell initiatives that align with customer objectives.
• Provide leadership within the Customer Success organization by sharing best practices, mentoring team members, and contributing to continuous process improvement initiatives.
• Up to 20% travel

Connaissances

Customer Success

Account Management

Enterprise Support

SaaS CRM

Cross-functional Collaboration

Business Acumen

Formation

Bachelor's degree preferred

Master's degree preferred

Outils

CRM software

Description du poste

Invenco by GVR, a part of Vontier, is seeking a strategic Customer Success Manager to partner with executive stakeholders, align solutions to long-term business goals, and drive retention and expansion. You will own success plans, manage risks, and coordinate cross-functional teams to deliver measurable outcomes.

You will lead business reviews, provide account insights, and act as the escalation point while guiding product and operations teams to improve value delivery.