Strategic Enterprise Customer Success Manager

WP Engine; Colorado Springs (CO); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Company Stock Options

Health & Wellness benefits

Family Support: Fertility benefits & P

Financial Security: 401(k) with match

Generous vacation time & wellness days

Home Office stipend

Mental health resources

Pet Insurance options

Career growth & training

Job summary

WP Engine is seeking an experienced Customer Success Manager to manage high-value accounts and drive revenue retention. You will coordinate with sales, marketing, product, and support to deliver solutions aligned with customers’ business goals.

The role emphasizes strategic account planning, upsell opportunities, and proactive health monitoring to maximize value and minimize churn while traveling for key meetings and industry events as needed.

Qualifications

• Bachelor’s degree in business related field.
• Five+ years of proven experience in account or customer success management, with a track record of meeting and exceeding revenue and growth goals.
• Demonstrated ability to build and maintain strong, long-lasting partnerships with high-level customers.
• Exceptional communication, presentation, and negotiation skills.
• Strong business acumen and an in-depth understanding of your customers’ industries, challenges, and goals.
• Excellent organizational and time-management skills, with the ability to manage multiple projects and accounts simultaneously.
• Proficiency with CRM software (e.g., Salesforce, Gainsight).
• Travel will be required to attend internal meetings and select customer meetings and industry events.

Responsibilities

• Cultivate and maintain strong, executive-level partnerships with key stakeholders and decision-makers within an account portfolio.
• Act as a central point of contact, ensuring seamless communication between customers and internal teams (sales, marketing, product, support).
• Proactively identify customer needs, challenges, and opportunities to solidify partnerships.
• Develop and implement strategic account plans with clear short-term objectives and long-term goals.
• Lead proposals, business reviews, and solutions demonstrating value of WP Engine’s products and services.

Skills

Account management

Customer success

Communication skills

Negotiation

Cross-functional collaboration

Education

Bachelor's degree in business

Tools

Salesforce

Gainsight

Job description

WP Engine is seeking an experienced Customer Success Manager to manage high-value accounts and drive revenue retention. You will coordinate with sales, marketing, product, and support to deliver solutions aligned with customers’ business goals.

The role emphasizes strategic account planning, upsell opportunities, and proactive health monitoring to maximize value and minimize churn while traveling for key meetings and industry events as needed.