Strategic Enterprise Customer Success Leader

WP Engine

Richmond (VA)

On-site

USD 110,000 - 150,000

Full time

22 hours ago

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Benefits offered by this job

Company Stock Options

Health & Wellness benefits

Fertility Benefits

401(k) with match

Generous vacation & wellness days

Home Office stipend

Mental Health resources

Pet Insurance options

Career growth & learning

Job summary

WP Engine is seeking an experienced Customer Success Manager to serve as a trusted advisor for high-value accounts. You will drive retention, growth, and advocacy by developing strategic account plans and coordinating with internal teams to deliver tailored solutions aligned with customer goals.

The role emphasizes proactive account management, upsell/cross-sell opportunities, and strong communication with executives to foster long-term partnerships and maximize value for both customers and WP

Qualifications

Five+ years of proven experience in account or customer success management.
Ability to build and maintain executive-level partnerships with high-level customers.
Excellent communication, presentation, and negotiation skills.
Strong business acumen and understanding of customer industries and goals.

Responsibilities

Cultivate and maintain executive-level partnerships with key stakeholders within an account portfolio.
Develop strategic account plans with clear short- and long-term objectives.
Monitor usage, adoption, and churn signals to protect and grow accounts.
Lead renewal strategies and negotiate terms for Enterprise & Mid-Market portfolios.
Collaborate with Sales, Marketing, Product, and Support to deliver customer value.
Triage, manage, and resolve complex customer inquiries with Technical Support/TAM teams.