Strategic Enterprise Customer Success Manager

Jamf; Austin (TX); Hybrid; USD 65,200 - 149,360; Full time

Job summary

Jamf is seeking a Strategic Customer Success Manager based in Austin, TX. This hybrid role focuses on managing a portfolio of high-value enterprise accounts to ensure successful Apple deployments, customer engagement, and retention.

The ideal candidate will have over 5 years of experience in customer success management, effective communication skills, and the ability to navigate cross-functional teams. Compensation ranges from $65,200 to $149,360 depending on location and role scope.

Qualifications

• 5+ years of managing enterprise-level accounts focused on customer success.
• 1+ years of experience with Apple products in a professional setting.
• Ability to communicate effectively with technical and non-technical stakeholders.

Responsibilities

• Manage a portfolio of high-touch enterprise accounts to achieve business outcomes.
• Collaborate with cross-department teams to advocate for customer needs.
• Drive engagement with customer stakeholders and track goal progress.

Skills

Customer success management

Communication with technical stakeholders

Risk management

Collaboration across teams

Experience with Apple products

Attention to detail

Tools

Customer relationship management tools

Gainsight

Salesforce

Job description

Jamf is seeking a Strategic Customer Success Manager based in Austin, TX. This hybrid role focuses on managing a portfolio of high-value enterprise accounts to ensure successful Apple deployments, customer engagement, and retention.

The ideal candidate will have over 5 years of experience in customer success management, effective communication skills, and the ability to navigate cross-functional teams. Compensation ranges from $65,200 to $149,360 depending on location and role scope.