Strategic Customer Success Manager

Jamf; Austin (TX); On-site; USD 65,200 - 149,360; Full time

Job summary

Jamf is seeking a Strategic Customer Success Manager based in Austin, TX. This hybrid role focuses on managing a portfolio of high-value enterprise accounts to ensure successful Apple deployments, customer engagement, and retention.

The ideal candidate will have over 5 years of experience in customer success management, effective communication skills, and the ability to navigate cross-functional teams. Compensation ranges from $65,200 to $149,360 depending on location and role scope.

Qualifications

• 5+ years of managing enterprise-level accounts focused on customer success.
• 1+ years of experience with Apple products in a professional setting.
• Ability to communicate effectively with technical and non-technical stakeholders.

Responsibilities

• Manage a portfolio of high-touch enterprise accounts to achieve business outcomes.
• Collaborate with cross-department teams to advocate for customer needs.
• Drive engagement with customer stakeholders and track goal progress.

Skills

Customer success management

Communication with technical stakeholders

Risk management

Collaboration across teams

Experience with Apple products

Attention to detail

Tools

Customer relationship management tools

Gainsight

Salesforce

Job description

What you’ll do at Jamf

As a Strategic Customer Success Manager, you will act as a dedicated resource and owner for a strategic book of large enterprise accounts, ensuring successful Apple deployment within the Jamf portfolio of products to drive customer engagement, adoption, and retention across that book of business.

Responsibilities

• Own and manage a portfolio of high‑touch, high‑value, enterprise accounts, ensuring that customers achieve their desired business outcomes through proactive engagement.
• Partner with customers and executive stakeholders to understand critical goals, challenges, and key performance indicators.
• Partner cross‑departmentally to advocate and act as the voice of the customer internally.
• Drive adoption and retention efforts by working closely with customers to identify success metrics and build strategic plans aligned with their business goals.
• Foster trusted relationships with key decision makers by delivering expert recommendations on best practices, workflows, and technical solutions.
• Establish and manage Centers of Excellence within customer organizations, fostering collaboration across multiple stakeholder groups to ensure alignment and drive enterprise‑wide success.
• Lead recurring business reviews with customer stakeholders and executives to track progress against their goals, discuss future vision planning, and highlight additional opportunities for growth and value.
• Leverage in‑depth knowledge of the Apple ecosystem and Jamf’s solutions to guide customers on optimal deployment and adoption strategies, maximize their value, and ensure successful outcomes. Analyze customer health metrics and implement risk mitigation strategies to help retain and grow a book of business.
• Promote growth opportunities by identifying and facilitating upsell or expansion conversations within your accounts, in collaboration and alignment with your account sales representatives.
• Demonstrate relentless commitment as a customer advocate by promoting customer needs and issues cross‑departmentally.
• Drive engagement with customer stakeholders to track and record progress on their goals and value metrics.

Qualifications

• 5+ years of experience managing enterprise‑level accounts with a focus on driving customer success and delivering outcomes (Required).
• 1+ years of experience with Apple products in a professional setting (Preferred).
• Ability to communicate effectively with both technical and non‑technical stakeholders (Required).
• Proven success in managing and mitigating risk within a customer portfolio to ensure retention and growth (Preferred).
• Experience working with executive stakeholders (Preferred).
• Experience with customer relationship management tools and case management solutions (e.g., Gainsight, Salesforce) (Preferred).
• Collaborative team mentality with proven ability to execute across cross‑functional teams.
• Strong attention to detail and ability to speak to value and ROI.
• Ability to multi‑task and prioritize duties.
• Ability to engage with and establish trust and rapport with all levels of customers and employees.

Location and Hybrid Work

Hybrid position available to individuals residing in the Minneapolis, MN, Austin, TX, and Eau Claire, WI metro areas. The role is primarily hybrid with occasional in‑person engagements.

Pay Transparency

Base pay ranges from $65,200 to $149,360 USD, depending on location and role scope. For sales and commission‑based roles, the on‑target earnings (OTE) include base salary plus estimated commission.

Equal Opportunity Employer

Jamf is an equal opportunity employer and does not discriminate against individuals who request reasonable accommodation for disability or religious beliefs. To request accommodations, please email [e-mail]. Requests will be handled confidentially.