Remote Strategic CSM for Education & Apple IT

HelpfulRemote; Northern (KY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

HelpfulRemote is seeking a Customer Success Manager to own a portfolio of large education accounts using Jamf’s Apple device management products. You will guide onboarding, drive value realization, and build relationships with senior stakeholders to boost adoption and retention across your book of business.

The role is based in the USA and can be performed remotely, with occasional in-office collaboration for near Jamf offices.

Qualifications

• 5+ years of experience in customer success or account management in a SaaS environment.
• Proven experience managing strategic educational accounts with global complexity.
• Expertise in the Apple ecosystem and enterprise IT workflows.

Responsibilities

• Own onboarding, drive value realization, and ensure adoption and retention across the book of business.
• Build relationships with senior stakeholders and run business reviews to demonstrate value.
• Collaborate with cross-functional teams to align product usage with strategic goals.

Skills

Customer success

Account management

SaaS

Apple ecosystem

Tools

MDM

Apple Business Manager

Security frameworks

Job description

HelpfulRemote is seeking a Customer Success Manager to own a portfolio of large education accounts using Jamf’s Apple device management products. You will guide onboarding, drive value realization, and build relationships with senior stakeholders to boost adoption and retention across your book of business.

The role is based in the USA and can be performed remotely, with occasional in-office collaboration for near Jamf offices.