Strategic Customer Success Manager | Education Jamf

HelpfulRemote; Northern (KY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

HelpfulRemote is seeking a Customer Success Manager to own a portfolio of large education accounts using Jamf’s Apple device management products. You will guide onboarding, drive value realization, and build relationships with senior stakeholders to boost adoption and retention across your book of business.

The role is based in the USA and can be performed remotely, with occasional in-office collaboration for near Jamf offices.

Qualifications

• 5+ years of experience in customer success or account management in a SaaS environment.
• Proven experience managing strategic educational accounts with global complexity.
• Expertise in the Apple ecosystem and enterprise IT workflows.

Responsibilities

• Own onboarding, drive value realization, and ensure adoption and retention across the book of business.
• Build relationships with senior stakeholders and run business reviews to demonstrate value.
• Collaborate with cross-functional teams to align product usage with strategic goals.

Skills

Customer success

Account management

SaaS

Apple ecosystem

Tools

MDM

Apple Business Manager

Security frameworks

Job description

This role manages a portfolio of large, strategic education accounts using Jamf’s Apple device management products. The Customer Success Manager owns the customer relationship from onboarding through value realization, building relationships with senior stakeholders, running business reviews, and driving product adoption and retention across their book of business.

Candidates need 5+ years of experience in customer success or account management within a SaaS environment, along with proven experience managing strategic educational accounts with global complexity and expertise in the Apple ecosystem and enterprise IT workflows. Experience with MDM, Apple Business Manager, or security frameworks is a plus.

The role is based in the USA and may require occasional in-office collaboration for candidates near a Jamf office, though it can be performed remotely for others.

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