Remote Strategic Enterprise Customer Success Leader

Jobs Paloaltonetworks; Boston (MA); À distance; USD 124 000 - 202 000; Plein temps

Résumé du poste

Palo Alto Networks is seeking a Customer Success leader to own onboarding, adoption, and advocacy for a portfolio of enterprise customers. You will craft success plans, drive value roadmaps, and run cadence calls and QBRs to ensure outcomes.

You will monitor health metrics and act as a trusted advisor, partnering with Account Executives, Security Architects, Sales Engineers, and Training to unlock renewals and upsell opportunities. Travel up to 25% may be required.

Qualifications

• 5+ years in customer success, post-sales, or similar roles.
• Ability to interact across technical and non-technical levels.
• Clear written and verbal communication for executives and users.
• Experience with cybersecurity or SaaS solutions for large enterprises preferred.
• Familiarity with cloud architectures and enterprise IT environments.

Responsabilités

• Portfolio Ownership: own onboarding, adoption, and advocacy across enterprise customers.
• Design success plans and set critical goals; develop a value roadmap for each customer.
• Establish regular cadence calls (Weekly/Monthly/Quarterly) and conduct QBRs.
• Review dashboards and monitor health metrics and KPIs to ensure outcomes.
• Position yourself as a trusted strategic advisor to drive ongoing value.
• Collaborate with Account Executives, Security Architects, Sales Engineers, and Training teams to identify upsell opportunities and renewals.
• Define and execute plans for at-risk customers with cross-functional teams.
• Advocate for customer needs and communicate product/process improvement opportunities.
• Leverage internal tools like Gainsight to track customer activity and data.

Connaissances

Customer success

Communication

Executive storytelling

Cybersecurity domain

Outils

Gainsight

AWS

Azure

GCP

Active Directory

Description du poste

Palo Alto Networks is seeking a Customer Success leader to own onboarding, adoption, and advocacy for a portfolio of enterprise customers. You will craft success plans, drive value roadmaps, and run cadence calls and QBRs to ensure outcomes.

You will monitor health metrics and act as a trusted advisor, partnering with Account Executives, Security Architects, Sales Engineers, and Training to unlock renewals and upsell opportunities. Travel up to 25% may be required.