Executive-Grade Customer Success Leader, Strategic Accounts

SailPoint Technologies Holdings, Inc.; United States; Presencial; USD 125.000 - 210.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

401(k) matching

Paid holidays

Parental leave

Disability coverage

Descripción de la vacante

SailPoint Technologies Holdings, Inc. is seeking a senior Customer Success leader to own executive relationships and drive success plans for strategic accounts in a fast-growing SaaS environment.

You will lead cross-functional efforts with Product, Support, Sales, and Engineering to expand adoption, retention, and business value while mentoring a team of CSMs and influencing at all levels of the organization.

Formación

• 8+ years of experience in Customer Success, Account Management, or Strategic Consulting in SaaS or enterprise software.
• Proven track record of managing complex, enterprise-level accounts and delivering measurable business value.
• Exceptional communication, relationship-building, and executive presence skills.
• Experience working cross-functionally with Product, Support, Sales, and Engineering teams.

Responsabilidades

• Own executive relationships and success planning for a portfolio of strategic accounts to drive adoption and retention.
• Lead cross-functional initiatives to scale customer success best practices and contribute to roadmap discussions.
• Mentor other CSMs and foster a culture of excellence and collaboration.

Conocimientos

Customer Success

Account Management

Strategic Consulting

Executive presence

Cross-functional collaboration

Salesforce

Gainsight

Herramientas

Salesforce

Gainsight

Descripción del empleo

SailPoint Technologies Holdings, Inc. is seeking a senior Customer Success leader to own executive relationships and drive success plans for strategic accounts in a fast-growing SaaS environment.

You will lead cross-functional efforts with Product, Support, Sales, and Engineering to expand adoption, retention, and business value while mentoring a team of CSMs and influencing at all levels of the organization.