Senior Enterprise Customer Success Manager

020 Cisco Systems, Inc.; Chicago (IL); Remote; USD 165,000 - 209,000; Full time

Benefits offered by this job

Competitive compensation

Bonus eligibility

Comprehensive benefits

Job summary

Cisco Systems, Inc. is seeking a seasoned Customer Success professional to act as a strategic advisor for enterprise customers across cybersecurity, observability, and IT operations.

You will co-create adoption roadmaps, collaborate with Account Executives, Technical Services, and Product teams to deliver targeted value, and drive renewal velocity. The role emphasizes executive-level engagement, structured reviews, and data-driven demonstrations of ROI, with up to 25% travel.

Qualifications

• Minimum 10 years of professional experience in customer success management, consulting, or enterprise tech support.
• Minimum 3 years managing accounts or deploying tech solutions in Cybersecurity, IT Operations, Observability, or DevOps.
• Minimum 3 years of enterprise account management or multi-stakeholder projects.
• Experience delivering Executive Business Reviews (EBRs) to leadership.
• Ability to travel up to 25% for on-site engagements.

Responsibilities

• Develop customized success roadmaps and adoption plans aligned with executive priorities.
• Partner cross-functionally with Account Executives, Technical Services, and Product Specialists to deliver resources.
• Lead Executive Business Reviews and milestone assessments to show measurable ROI.
• Conduct customer discovery to identify bottlenecks and accelerate value realization.

Skills

Customer success management

Executive business reviews

Cross-functional collaboration

Travel readiness

Education

Bachelor’s degree in Computer Science or Information Systems

Tools

Splunk Enterprise/Cloud

SIEM platforms

Observability tools

Big data analytics

Job description

Cisco Systems, Inc. is seeking a seasoned Customer Success professional to act as a strategic advisor for enterprise customers across cybersecurity, observability, and IT operations.

You will co-create adoption roadmaps, collaborate with Account Executives, Technical Services, and Product teams to deliver targeted value, and drive renewal velocity. The role emphasizes executive-level engagement, structured reviews, and data-driven demonstrations of ROI, with up to 25% travel.