Enterprise Customer Success Manager - Observability

Cisco; Chicago (IL); Remote; USD 165,000 - 209,000; Full time

Job summary

The Cisco Splunk Customer Success team partners with enterprise organizations to accelerate digital resilience and maximize business value from Splunk investments. You will serve as a strategic advisor, shaping adoption roadmaps, leading executive reviews, and coordinating with sales, services, and product teams to drive sustained value.

You will engage with senior leaders to uncover bottlenecks, design data-driven strategies, and improve renewal velocity while traveling up to 25% for on-site

Qualifications

• 10+ years of professional experience in customer success management, technical consulting, professional services, or enterprise technical support.
• 3+ years managing accounts or deploying technical solutions in Cybersecurity, IT Operations, Observability, or DevOps.
• 3+ years managing enterprise customer accounts or multi-stakeholder projects.
• Experience delivering Executive Business Reviews (EBRs/QBRs) or value realization frameworks to leadership.
• Ability to travel up to 25% for on-site engagements.

Responsibilities

• Develop customized success roadmaps and adoption plans aligned with executive priorities.
• Collaborate with Account Executives, Technical Services, and Product Specialists to deliver targeted resources and mitigate onboarding risks.
• Lead Executive Business Reviews and milestone assessments to demonstrate ROI across Security, IT Operations, DevOps, and Observability.

Skills

Customer success management

Technical consulting

Executive Reviews

Cross-functional collaboration

C-suite communication

Education

Bachelor’s degree in Computer Science/Info Systems/Business Administration

Tools

Splunk Enterprise/Cloud

SIEM platforms

Observability tools

Big data analytics architectures

Job description

The Cisco Splunk Customer Success team partners with enterprise organizations to accelerate digital resilience and maximize business value from Splunk investments. You will serve as a strategic advisor, shaping adoption roadmaps, leading executive reviews, and coordinating with sales, services, and product teams to drive sustained value.

You will engage with senior leaders to uncover bottlenecks, design data-driven strategies, and improve renewal velocity while traveling up to 25% for on-site