Strategic Enterprise Customer Success Leader

Okta; San Francisco (CA); Presencial; USD 251.000 - 345.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Dental insurance

Vision insurance

401(k)

Paid leave

Descripción de la vacante

Okta is seeking a Principal Customer Success Manager in the San Francisco Bay Area to lead strategic, value-driven partnerships with our largest customers. You will drive retention, adoption, and expansion by aligning business priorities with Okta's identity solutions.

This role requires strategic thinking, executive communication, and strong cross-functional influence across Sales, Support, Engineering, and Product.

Formación

• 12+ years of experience in customer success, account management, or consulting with large enterprises.
• Proven track record delivering exceptional customer experience at scale.
• Strong executive stakeholder management and presentation skills.

Responsabilidades

• Develop and nurture C-Level relationships to align business goals with Okta solutions.
• Design and execute proactive success plans and strategic business reviews (SBRs).
• Coordinate cross-functional partners to resolve escalations and drive coordinated success motions.
• Represent the voice of the customer to drive continuous improvement.
• Identify opportunities for product adoption and expansion.
• Monitor renewal risk and collaborate to secure renewals and expansions.

Conocimientos

Executive relationship management

Strategic account management

Cross-functional leadership

SaaS enterprise

Customer success

Strong communication

CRM proficiency

Herramientas

Salesforce

Descripción del empleo

Okta is seeking a Principal Customer Success Manager in the San Francisco Bay Area to lead strategic, value-driven partnerships with our largest customers. You will drive retention, adoption, and expansion by aligning business priorities with Okta's identity solutions.

This role requires strategic thinking, executive communication, and strong cross-functional influence across Sales, Support, Engineering, and Product.