Strategic Enterprise Customer Success Leader

Cambio; New York (NY); Hybrid; USD 140,000 - 210,000; Full time

Job summary

Cambio is seeking a Customer Success Lead to own the end-to-end experience for our enterprise real estate customers. You will lead the Customer Success team, drive onboarding, and partner with product and engineering to improve our platform's reporting capabilities and adoption across large accounts.

This hybrid role requires 2-3 days in person, work authorization in the United States or Canada, and a track record of building scalable customer programs that boost retention and expansion in

Qualifications

• 5+ years in customer success or account management, with climate/sustainability reporting experience.
• Experience with real estate/buildings benchmarking and reporting metrics is preferred.
• Strong analytics for creating and interpreting complex reports with high data accuracy.

Responsibilities

• Own end-to-end enterprise customer experience and onboarding.
• Lead the customer success and data quality assurance teams.
• Collaborate with sales, product, and engineering on pilots and demos.
• Drive integration of regulatory reporting (GRESB, TCFD, CDP) into the platform.
• Improve NPS, retention, and opportunities for account growth.

Skills

Customer success leadership

Relationship management

Analytical skills

Data quality awareness

Cross-functional collaboration

Communication skills

Problem solving

Onboarding optimization

Job description

Cambio is seeking a Customer Success Lead to own the end-to-end experience for our enterprise real estate customers. You will lead the Customer Success team, drive onboarding, and partner with product and engineering to improve our platform's reporting capabilities and adoption across large accounts.

This hybrid role requires 2-3 days in person, work authorization in the United States or Canada, and a track record of building scalable customer programs that boost retention and expansion in