Head of Enterprise Customer Success & Onboarding

Stanford Climate Ventures; New York (NY); Hybrid; USD 140.000 - 200.000; Vollzeit

Zusammenfassung

Cambio is seeking a Customer Success Lead to build and head our best-in-class CS program for enterprise real estate customers. You will own the end-to-end journey, oversee the CS team, and drive platform integration with quantitative reporting processes to maximize customer value.

You will lead onboarding, establish data quality standards, manage sustainability reporting integrations (GRESB, TCFD, CDP), and collaborate with sales, product, and engineering on pilots and growth opportunities.

Qualifikationen

• 5+ years of experience in customer success or account management with 2+ years in climate/sustainability reporting.
• Real estate/buildings energy benchmarking experience or related field.
• Strong quantitative analysis and reporting skills with high data accuracy.
• Customer-centric relationship management with strategic guidance for customers.
• Leadership experience managing a customer success team or similar.
• Excellent written and verbal communication; multilingual skills a plus.
• Ability to design, implement, and optimize customer success processes.
• Familiarity with regulatory environments related to real estate or sustainability.
• Team player with collaborative mindset.

Aufgaben

• Own end-to-end enterprise customer experience and relationships with Cambio platform.
• Lead customer success and data quality assurance teams to ensure proactive anomaly checks and high data quality.
• Oversee onboarding of new customers and drive adoption across teams.
• Manage platform-integrated sustainability reporting (GRESB, TCFD, CDP) and relay feedback to product.
• Own customer metrics such as onboarding time, properties count, and user metrics.
• Improve and manage Customer NPS to drive retention and expansion.
• Collaborate with sales, product, and engineering on pilots and demos.
• Advocate for customer needs with product/engineering to drive improvements.
• Develop strategies for retention and upsell opportunities.

Kenntnisse

Customer success management

Account management

Leadership

Communication skills

Data analytics

Cross-functional collaboration

Regulatory knowledge

Team leadership

Process optimization

Jobbeschreibung

Cambio is seeking a Customer Success Lead to build and head our best-in-class CS program for enterprise real estate customers. You will own the end-to-end journey, oversee the CS team, and drive platform integration with quantitative reporting processes to maximize customer value.

You will lead onboarding, establish data quality standards, manage sustainability reporting integrations (GRESB, TCFD, CDP), and collaborate with sales, product, and engineering on pilots and growth opportunities.