Enterprise & Mid-Market Customer Success Lead

RemoteLeads; United States; Remote; USD 85,000 - 120,000; Full time

Job summary

RemoteLeads is seeking a results-focused Customer Success professional to manage a portfolio of mid-market and enterprise customers from onboarding through expansion. You will lead onboarding efforts, drive fast time-to-value, and guide customers toward best practices to boost product adoption and engagement.

Responsibilities include monitoring health, reducing churn, discovering expansion opportunities, and collaborating with Sales and Product to deliver customer-centric improvements.

Qualifications

• 2+ years in Customer Success, Account Management, or similar role.
• Experience with SaaS products and customer lifecycles.
• Experience onboarding and supporting mid-market or enterprise customers.
• Strong ability to manage relationships and drive outcomes.
• High ownership and a proactive mindset.
• Experience in eCommerce, media, or digital platforms (nice to have).
• Experience in fast-paced or early-stage environments (nice to have).
• Familiarity with HubSpot, Gainsight, Intercom, or similar tools (nice to have).
• Experience working closely with product teams (nice to have).

Responsibilities

• Own a portfolio of mid-market and enterprise customers across the full lifecycle from onboarding through expansion.
• Lead onboarding and drive customers to fast time-to-value and first value.
• Increase product adoption and ongoing engagement by guiding customers toward best practices.
• Monitor account health, identify risks early, and reduce churn through proactive customer management.
• Identify and execute expansion opportunities and partner with Sales on upsells and account growth.
• Act as the voice of the customer internally by providing structured feedback to Product and Engineering.
• Identify patterns across accounts and surface insights to improve onboarding and the product experience.
• Help build customer success playbooks, processes, lifecycle journeys, dashboards, health scoring, and reporting.
• Create repeatable systems and touchpoints that scale retention and expansion efforts.

Skills

Customer success

Relationship management

Proactive mindset

Ownership

Fast-paced environment

Tools

HubSpot

Gainsight

Intercom

Job description

RemoteLeads is seeking a results-focused Customer Success professional to manage a portfolio of mid-market and enterprise customers from onboarding through expansion. You will lead onboarding efforts, drive fast time-to-value, and guide customers toward best practices to boost product adoption and engagement.

Responsibilities include monitoring health, reducing churn, discovering expansion opportunities, and collaborating with Sales and Product to deliver customer-centric improvements.