Strategic Enterprise Customer Success Lead - Remote

Lumos; United States; On-site; USD 160,000 - 180,000; Full time

Benefits offered by this job

Remote-first culture

Medical, dental & vision insurance

Mental health support

Monthly wellness stipend

Life & disability insurance

Flexible PTO

Parental leave

Learning stipend

Company & team offsites

401(k) with matching

Job summary

Lumos is hiring a Senior Customer Success professional to own onboarding, adoption, and renewal strategies for enterprise customers. You will build executive relationships, surface insights to product and GTM teams, and guide customers on Lumos best practices to scale value.

This remote-first role targets 7+ years in CS, with a track record of GRR/NRR success and collaboration with security/engineering teams. The pay range is $160,000–$180,000 annually, with comprehensive benefits.

Qualifications

• 7+ years of experience in Customer Success or a related customer-facing role.
• 3+ years of experience managing enterprise-level customers, driving adoption, and fostering long-term partnerships.
• Proven track record of directly owning and exceeding GRR and NRR targets.
• Demonstrated ability to build strong relationships and engage with senior stakeholders.
• Skilled at communicating complex or technical concepts to both technical and non-technical audiences.
• Hands-on experience collaborating with technical teams such as Security, Engineering, or DevOps.
• Bonus: Experience in identity or security spaces or high-growth startups.

Responsibilities

• Onboarding Expert: Partner with Account Executives and Solutions Engineers for a seamless handoff from prospect to customer.
• Lifecycle + Renewals: Drive adoption, expansion, and retention with defined goals, playbooks, metrics, and health monitoring.
• Trusted Partner: Develop executive relationships and deliver QBRs/EBRs linking business goals to Lumos impact.
• Voice of the Customer: Surface insights to influence product, marketing, and GTM with product/engineering collaboration.
• Consultative Advisor: Guide customers on Lumos best practices and technology strategy to realize growth.

Skills

Customer Success

Enterprise accounts

Executive relationships

Stakeholder mgmt

Technical storytelling

Cross‑functional collaboration

Identity/security background

Job description

Lumos is hiring a Senior Customer Success professional to own onboarding, adoption, and renewal strategies for enterprise customers. You will build executive relationships, surface insights to product and GTM teams, and guide customers on Lumos best practices to scale value.

This remote-first role targets 7+ years in CS, with a track record of GRR/NRR success and collaboration with security/engineering teams. The pay range is $160,000–$180,000 annually, with comprehensive benefits.