Senior Customer Success Leader - Enterprise Growth

Valid8 Financial, Inc.; Cheyenne (WY); Remote; USD 125,000 - 150,000; Full time

Benefits offered by this job

Health insurance

401(k)

Discretionary paid time off

Job summary

A leading technology company is seeking a Senior Customer Success Manager to work remotely from the US. The role involves driving renewals, identifying upsell opportunities, and ensuring client success. Candidates should have over 8 years of experience in Customer Success within B2B SaaS and possess strong communication skills. The position offers a competitive salary of $125,000-$150,000 per year plus bonuses and includes a comprehensive benefits package.

Qualifications

• 8+ years in Customer Success or related role in B2B SaaS.
• Proven track record of relationship building.
• Experience with positive retention and expansion rates.

Responsibilities

• Monitor key customer usage metrics and health scores.
• Serve as a trusted advisor for customer objectives.
• Oversee successful implementation and onboarding.

Skills

Customer Success metrics understanding

Excellent writing and communication skills

Ability to prioritize and execute tasks

High organization and attention to detail

Education

Bachelor's degree or higher

Tools

Salesforce

Zendesk

Job description

A leading technology company is seeking a Senior Customer Success Manager to work remotely from the US. The role involves driving renewals, identifying upsell opportunities, and ensuring client success. Candidates should have over 8 years of experience in Customer Success within B2B SaaS and possess strong communication skills. The position offers a competitive salary of $125,000-$150,000 per year plus bonuses and includes a comprehensive benefits package.