Strategic Enterprise CS Manager — Remote Growth

Lumos; United States; On-site; USD 160,000 - 180,000; Full time

Benefits offered by this job

Remote‑first culture

Medical, dental & vision insurance

Mental health support

Monthly wellness stipend

Life & disability insurance

Flexible PTO

Parental leave

Learning stipend

Company offsites

401(k) with matching

Job summary

Lumos seeks an Enterprise Customer Success Manager to guide our largest customers from onboarding through renewal, ensuring adoption and expansion while shaping Lumos' product roadmap. You will collaborate with Account Executives, Solutions Engineers, Product, and Security teams to deliver measurable ROI and long-term success.

The role requires 7+ years in customer success or related roles, with 3+ years managing enterprise accounts and a track record of meeting GRR/NRR targets.

Qualifications

• 7+ years in Customer Success or analogous role.
• 3+ years with enterprise-level customers, driving adoption and partnerships.
• Proven track record of owning and exceeding GRR/NRR targets.
• Ability to engage with senior stakeholders and cross-functional teams.
• Able to translate technical concepts for diverse audiences.
• Bonus: experience in identity or security space or high-growth startup exposure.

Responsibilities

• Onboarding coordination with Account Executives and Solutions Engineers to ensure smooth handoff and ROI.
• Drive adoption, expansion, and retention through defined goals, playbooks, and metrics; monitor health and identify risks/opportunities.
• Develop executive relationships and deliver QBRs/EBRs aligning business goals with Lumos impact.
• Surface customer insights to inform product, marketing, and GTM strategies.
• Advise customers on Lumos best practices and tech strategy to accelerate value realization and growth.

Skills

Enterprise customer experience

GRR & NRR ownership

Executive stakeholder management

Strategic account planning

Clear communication to diverse teams

Security/identity domain knowledge

Job description

Lumos seeks an Enterprise Customer Success Manager to guide our largest customers from onboarding through renewal, ensuring adoption and expansion while shaping Lumos' product roadmap. You will collaborate with Account Executives, Solutions Engineers, Product, and Security teams to deliver measurable ROI and long-term success.

The role requires 7+ years in customer success or related roles, with 3+ years managing enterprise accounts and a track record of meeting GRR/NRR targets.