Enterprise Customer Success Leader: Growth & Retention

InvestedintheMission; Redmond (WA); On-site; USD 120,000 - 170,000; Full time

Job summary

SpaceX seeks an Enterprise Customer Success Lead to serve as the main contact for a portfolio of enterprise customers from contract signing through onboarding and ongoing management. You will own retention and revenue growth, coordinate with cross-functional teams, and champion customer feedback to drive improvements in the Starlink enterprise program.

The role requires strong relationship-building, project management, and communication skills, with flexibility for extended hours and travel to

Qualifications

• Bachelor's degree in engineering or business, or equivalent experience.
• 2+ years of consulting or project management experience.
• 1+ year in a customer-facing role.

Responsibilities

• Act as the primary point of contact for a portfolio of enterprise customers, owning onboarding, ongoing account management, and long-term retention/growth of revenue.
• Deliver impeccable customer service, including efficient acknowledgement and resolution of issues.
• Build relationships to identify requirements and manage expectations.
• Collect, communicate and champion customer feedback to influence development and improve enterprise experience.

Skills

Customer-facing

Project coordination

Communication

Education

Bachelor's degree in engineering or business

High school diploma + 2+ years experience

Job description

SpaceX seeks an Enterprise Customer Success Lead to serve as the main contact for a portfolio of enterprise customers from contract signing through onboarding and ongoing management. You will own retention and revenue growth, coordinate with cross-functional teams, and champion customer feedback to drive improvements in the Starlink enterprise program.

The role requires strong relationship-building, project management, and communication skills, with flexibility for extended hours and travel to