Strategic Enterprise Customer Success Manager

H1; United States; Remote; USD 120,000 - 160,000; Full time

Job summary

H1 is seeking a Senior Customer Success Manager to serve as a strategic, trusted advisor to a portfolio of our largest, most complex customers. You will own the customer relationship end‑to‑end, partner with senior stakeholders to drive adoption, value realization, retention and growth across Medical Commercial product lines.

You will lead executive business reviews, identify risks and opportunities, and coordinate cross‑functional efforts with Product and Engineering to inform roadmap and

Responsibilities

• The primary objective is to serve as a strategic, trusted advisor to a portfolio of H1's largest and most complex customers.
• Own the customer relationship end-to-end, partnering closely with senior client stakeholders to drive adoption, value realization, retention, and growth across Medical Commercial product lines.
• Lead regular executive business reviews, clearly articulating performance against KPIs, ROI, and strategic impact.
• Proactively identify risks and opportunities across your portfolio, taking early action to mitigate churn and drive growth.
• Navigate and manage multiple complex initiatives across various business units within client organizations.
• Design and deliver tailored enablement and training sessions that align H1's capabilities with client use cases and workflows.
• Take a teach-to-fish approach, empowering customers with scalable, self-service capabilities while providing hands-on guidance when needed.
• Analyze usage data, performance metrics, and customer feedback to identify trends, gaps, and optimization opportunities.
• Collaborate cross-functionally with Product, Engineering, and leadership teams to inform roadmap and prioritization.

Job description

H1 is seeking a Senior Customer Success Manager to serve as a strategic, trusted advisor to a portfolio of our largest, most complex customers. You will own the customer relationship end‑to‑end, partner with senior stakeholders to drive adoption, value realization, retention and growth across Medical Commercial product lines.

You will lead executive business reviews, identify risks and opportunities, and coordinate cross‑functional efforts with Product and Engineering to inform roadmap and