Strategic Customer Success Lead - Hawaii (Remote)

Unite Us; Houston (TX); À distance; USD 95 000 - 110 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, and Vision

Flexible Time Off

Paid holidays

Résumé du poste

Unite Us is seeking a Senior Customer Success Manager to own strategic relationships, drive adoption and outcomes, and manage renewals across a nationwide portfolio. The role emphasizes cross-functional collaboration, data-driven insights, and executive stakeholder engagement to maximize value of the Unite Us platform.

The Sr. CSM will lead renewal conversations, identify expansion opportunities, and coordinate with Sales and Product to mitigate risks while advancing customer objectives.

Qualifications

• 3+ years of customer success, account management, or related work experience.
• Experience supporting healthcare and/or government customers is a plus.
• Experience managing complex customer relationships and executive stakeholders.

Responsabilités

• Own strategic relationships and account strategy with senior stakeholders.
• Drive adoption, value, and outcomes using product data and change management.
• Lead renewal strategy, expand opportunities, and coordinate cross-functional teams.

Connaissances

Customer success

Account management

Relationship building

Strategic thinking

Renewals

Data analysis

Cross-functional collaboration

Outils

CRM software

Description du poste

Unite Us is seeking a Senior Customer Success Manager to own strategic relationships, drive adoption and outcomes, and manage renewals across a nationwide portfolio. The role emphasizes cross-functional collaboration, data-driven insights, and executive stakeholder engagement to maximize value of the Unite Us platform.

The Sr. CSM will lead renewal conversations, identify expansion opportunities, and coordinate with Sales and Product to mitigate risks while advancing customer objectives.