Strategic Enterprise Customer Success Executive (Remote)

Lumen Technologies; United States; Remote; USD 97,000 - 130,000; Full time

Benefits offered by this job

Health benefits

Life insurance

Wellbeing programs

Job summary

Lumen Technologies is seeking a seasoned Customer Success Executive to own strategic, multi-divisional accounts from a program perspective. You will drive renewal outcomes, adoption, and value realization with cross-functional teams, balancing commercial goals and customer outcomes.

You will lead governance cadences, manage risk, and collaborate with sales, delivery, and support to ensure solutions deploy as committed. Strong communication with C-level executives is essential.

Qualifications

• Bachelor's degree or equivalent experience; PMP or equivalent certification preferred.
• Experience managing complex, Fortune 500, multi-divisional customers.
• Experience owning renewal or retention outcomes, including negotiation with customers and internally.

Responsibilities

• Understand the customer's business model, organization, challenges, and technology priorities across business units and affiliates.
• Build long-term, value-based relationships with executive sponsors and decision makers, deep and wide.
• Maintain a customer success plan with defined milestones, owners, and outcomes.
• Monitor health using usage, adoption, service, billing, and contract indicators. Surface risk early.
• Chair QBRs and business reviews; drive decisions and close actions with Commercial Support.

Skills

Customer success

Account management

Program management

Governance

Renewal management

Technical fluency

Networking

Cloud

Data services

C-level communication

Analytics

AI tools

Ownership

Education

Bachelor's degree

PMP

Job description

Lumen Technologies is seeking a seasoned Customer Success Executive to own strategic, multi-divisional accounts from a program perspective. You will drive renewal outcomes, adoption, and value realization with cross-functional teams, balancing commercial goals and customer outcomes.

You will lead governance cadences, manage risk, and collaborate with sales, delivery, and support to ensure solutions deploy as committed. Strong communication with C-level executives is essential.