Strategic Enterprise Customer Success Executive

Lumen; Austin (TX); Sur place; USD 95 000 - 140 000; Plein temps

Avantages offerts par ce poste

Health benefits

Life insurance

Voluntary lifestyle benefits

Résumé du poste

Lumen in Austin, TX is seeking a Customer Success Executive to own the success of large enterprise accounts, orchestrate governance, and drive renewal and expansion.

You will partner with sales, delivery, and support to ensure adoption and measurable value, using AI-enabled workflows and data insights. The role requires strategic thinking, executive-level communication, and cross-functional leadership.

Qualifications

• 7+ years of customer success, account management, or program management with large enterprise customers.
• Experience managing Fortune 500, multi-divisional customers.
• Experience running structured programs with governance cadences and risk registers.

Responsabilités

• Understand the customer's business models and technology priorities across units.
• Build value-based relationships with executive sponsors and decision makers.
• Maintain a customer success plan with defined milestones, owners, and outcomes.
• Monitor health using usage, adoption, service, billing, and contract indicators.
• Chair QBRs and drive decisions to closure with Commercial Support materials.
• Lead customer improvement programs and coordinate cross-functional teams.
• Manage contract lifecycle and ensure commitments are delivered.
• Advocate and triage escalations, naming owners and tracking to closure.
• Partner with sales, delivery, and support to set expectations.
• Own renewal strategy and migration outcomes.

Connaissances

Customer success

Account management

Program management

Fortune 500 accounts

Formation

Bachelor's degree or equivalent experience

PMP or equivalent program management certification preferred

Description du poste

Lumen in Austin, TX is seeking a Customer Success Executive to own the success of large enterprise accounts, orchestrate governance, and drive renewal and expansion.

You will partner with sales, delivery, and support to ensure adoption and measurable value, using AI-enabled workflows and data insights. The role requires strategic thinking, executive-level communication, and cross-functional leadership.