Remote Enterprise Customer Success Executive

Lumen Technologies; Oregon; Hybrid; USD 93,000 - 130,000; Full time

Benefits offered by this job

Health benefits

Life insurance

Voluntary Lifestyle benefits

Job summary

Lumen Technologies is seeking a Customer Success Executive (CTG) to own the success of a strategic enterprise account. You will govern cross-functional teams, manage renewals and migrations, drive adoption, and expand value realization across business units.

You will partner with sales, delivery, and support, using AI-enabled workflows and data to anticipate risks, influence decisions, and protect margin while delivering measurable outcomes for the customer.

Qualifications

• 7+ years of customer success, account management, or program management experience with large enterprise customers.
• Bachelor's degree or equivalent experience. PMP or equivalent program management certification preferred.
• Experience managing complex Fortune 500, multi-divisional customers.
• A record of running structured programs: governance cadences, milestone plans, risk registers, and cross-functional delivery.

Responsibilities

• Understand the customer's business model, organization, challenges, and technology priorities across business units and affiliates.
• Build long-term, value-based relationships with executive sponsors and decision makers, deep and wide.
• Maintain a customer success plan with defined milestones, owners, and outcomes.
• Monitor health using usage, adoption, service, billing, and contract indicators. Surface risk early.
• Chair QBRs and business reviews. Set the agenda, drive decisions, and own the action log to closure, with Commercial Support preparing materials.
• Lead customer improvement programs: define scope, coordinate cross-functional teams, track progress, and mitigate risks.
• Manage contract lifecycle and commitment integrity. Confirm Lumen delivers what it committed and flag gaps early.
• Advocate with a clear boundary. Triage escalations, route them to the owning function, name the owner, and track to closure.

Skills

Customer success management

Program management

Executive communication

Analytical skills

Education

Bachelor's degree

PMP certification

Job description

Lumen Technologies is seeking a Customer Success Executive (CTG) to own the success of a strategic enterprise account. You will govern cross-functional teams, manage renewals and migrations, drive adoption, and expand value realization across business units.

You will partner with sales, delivery, and support, using AI-enabled workflows and data to anticipate risks, influence decisions, and protect margin while delivering measurable outcomes for the customer.