Strategic Enterprise Customer Success Director

Salesforce; San Francisco (CA); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Medical Care

Life Insurance

Retirement Savings

Employee Assistance Programs

13 Paid Holidays

Job summary

Salesforce is seeking a Director, Customer Success Manager to act as a Strategic Value Partner for our most complex enterprise accounts. In this high‑visibility role, you will move beyond tactical account management to drive a holistic success strategy that aligns Salesforce’s platform with the customer’s long‑term objectives.

You will quantify ROI, lead cross‑functional teams across Sales, Product, and Engineering, and govern AI initiatives while ensuring renewals and expansions through

Qualifications

• 7+ years of relevant experience in Customer Success or strategic consulting.
• Experience with Enterprise-level customers and complex Service Cloud deployments.
• Ability to translate technical milestones into business outcomes.
• Strong communication and presentation skills at executive levels.

Responsibilities

• Drive a holistic success strategy aligning Salesforce capabilities with client goals.
• Quantify ROI and executive-level success stories for strategic accounts.
• Lead cross-functional teams across Sales, Product, and Engineering.
• Manage executive communications during incidents and escalations.
• Mentor account teams and develop talent in enterprise environments.

Skills

Strategic leadership

Executive communication

Enterprise accounts

ROI quantification

Cross-functional leadership

Program management

AI governance

Risk management

SaaS experience

Stakeholder management

Education

Bachelor's degree

Salesforce certifications

Tools

Service Cloud

Field Service

Advanced Administrator

Slack

Data Cloud

Job description

Salesforce is seeking a Director, Customer Success Manager to act as a Strategic Value Partner for our most complex enterprise accounts. In this high‑visibility role, you will move beyond tactical account management to drive a holistic success strategy that aligns Salesforce’s platform with the customer’s long‑term objectives.

You will quantify ROI, lead cross‑functional teams across Sales, Product, and Engineering, and govern AI initiatives while ensuring renewals and expansions through