Strategic CSM Director — Core Sales & Service Clouds

salesforce.com, inc.

Raleigh (NC)

Sur place

USD 171 000 - 273 000

Plein temps

Il y a 5 jours

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Résumé du poste

Salesforce is seeking a Senior Customer Success Manager, Director to lead strategic value delivery for its most complex enterprise accounts. You will orchestrate executive‑level partnerships, quantify ROI, and align Salesforce's platform with long‑term business objectives, guiding cross‑functional teams in a matrix environment with a focus on scalable, enterprise‑grade outcomes.

This role emphasizes AI governance, risk management, and long‑term customer success, mentoring account teams and

Qualifications

Experienced business professional with strategic leadership experience.
Exceptional communication and presentation skills at executive levels.
Ability to translate technical concepts into business terms.

Responsabilités

Executive Management & ROI‑Driven Engagement: own accountability for signature success delivery, drive renewals and expansions, quantify ROI.
Business Value Integration: align platform evolution with customer objectives to deliver holistic outcomes.
Complex Program Management: lead cross‑functional initiatives across Sales, Product, Engineering.
AI Governance & Guardrails: govern integration of AI agents and digital coworkers for enterprise adoption.
Risk Management & Predictive Insight: use analytics to identify attrition risk and bottlenecks.
Mentorship & Organizational Development: coach talent on high‑stakes enterprise environments.