Director, Customer Success: Core Sales & Service Cloud

Salesforce; San Francisco (CA); On-site; USD 171,000 - 273,000; Full time

Job summary

Salesforce is seeking a Customer Success Manager, Director to act as a Strategic Value Partner for the company's most complex enterprise accounts. You will drive a holistic success strategy aligning Salesforce platform capabilities with the client's long-term business objectives.

You will quantify ROI, articulate business impact, and lead executive-level partnerships to ensure renewals and expansion. As a senior leader, you will orchestrate cross-functional teams across Sales, Product, and

Qualifications

• 7+ years of experience in Customer Success, strategic leadership, SaaS platform use, or related strategic consulting fields.
• Exceptional communication and presentation skills with demonstrated ability to influence at executive levels.
• Ability to translate complex technical concepts into business terms and map requirements to features.
• Experience with Enterprise-level customers and cross-functional teams.
• Experience leading cross-functional initiatives across Sales, Product, and Engineering.

Responsibilities

• Quantify ROI and drive renewals and expansions through executive-level partnerships.
• Architect strategic success roadmaps aligning Salesforce platform evolution with client objectives.
• Lead high-stakes, cross-functional programs across matrixed teams to deliver enterprise solutions.
• Govern AI integration and establish guardrails for enterprise-scale adoption.
• Identify risks and provide predictive insights to safeguard long-term customer success.
• Mentor internal account teams and foster growth in AI-enabled workflows.
• Deliver proactive business guidance on Salesforce's innovation cycle to maximize value.

Skills

Executive communication

Cross-functional leadership

Enterprise experience

SaaS knowledge

ROI modeling

Tools

Sales Cloud

Revenue Cloud

Advanced Administrator

Job description

Salesforce is seeking a Customer Success Manager, Director to act as a Strategic Value Partner for the company's most complex enterprise accounts. You will drive a holistic success strategy aligning Salesforce platform capabilities with the client's long-term business objectives.

You will quantify ROI, articulate business impact, and lead executive-level partnerships to ensure renewals and expansion. As a senior leader, you will orchestrate cross-functional teams across Sales, Product, and