Director, Customer Success - Core Sales & Service Clouds

salesforce.com, inc.; San Francisco (CA); On-site; USD 206,000 - 298,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Employee stock purchase program

401(k)

Job summary

Salesforce is seeking a Director-level Customer Success Manager for Core Clouds (Sales & Service) to drive strategic value with top-tier accounts in the US. The role emphasizes executive engagement, ROI quantification, and cross-functional leadership to align platform capabilities with long-term business goals.

The position requires guiding complex enterprise deployments, governance of AI-enabled workflows, and mentorship of account teams to scale success across critical customers.

Qualifications

• Experience guiding executive-level engagements with enterprise customers.
• Ability to translate complex technical concepts into business value.
• Proven track record in cross-functional leadership across sales, product, and engineering.

Responsibilities

• Lead high-visibility strategic value partnerships and ROI-driven engagements.
• Architect roadmaps aligning Salesforce platform evolution with customer objectives.
• Orchestrate cross-functional initiatives across matrixed teams to deliver solutions.
• Govern AI integration and establish guardrails for enterprise-scale deployment.
• Provide executive leadership during major incidents and risk mitigation.

Skills

Executive communication

Strategic leadership

SaaS platform experience

Customer Success

Cross-functional collaboration

Enterprise account management

Tools

Sales Cloud

Service Cloud

Revenue Cloud

Agentforce

Einstein Analytics

Job description

Salesforce is seeking a Director-level Customer Success Manager for Core Clouds (Sales & Service) to drive strategic value with top-tier accounts in the US. The role emphasizes executive engagement, ROI quantification, and cross-functional leadership to align platform capabilities with long-term business goals.

The position requires guiding complex enterprise deployments, governance of AI-enabled workflows, and mentorship of account teams to scale success across critical customers.