Senior Strategic CSM — Enterprise Accounts

100 Salesforce, Inc.

San Francisco (CA)

Hybrid

USD 206,000 - 298,000

Full time

4 days ago

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Benefits offered by this job

Time off programs

Medical

Dental

Vision

Mental health support

Paid parental leave

Life and disability insurance

401(k)

Employee stock purchasing program

Job summary

Salesforce seeks a Director-level Customer Success Manager to serve as a strategic value partner for the most complex accounts. You will drive holistic success, quantify ROI, and align platform capabilities with long-term business outcomes.

In this high-visibility role, lead cross-functional teams across Sales, Product, and Engineering, ensure renewal and expansion, and mentor account teams in navigating enterprise environments and AI-augmented workflows.

Qualifications

7+ years in Customer Success, strategic leadership or related consulting fields.
Excellent communication and ability to influence at executive levels.
Experience with enterprise-level customers and cross-functional teams.
Cloud/Platform experience: 7+ years in Sales/Service Cloud deployments.
Knowledge of Sales Cloud ecosystem: Revenue Cloud, CPQ, Marketing Cloud, Data Cloud, Tableau.

Responsibilities

Drive ROI and renewals by orchestrating executive-level partnerships.
Architect strategic success roadmaps aligning Salesforce platform with client objectives.
Lead cross-functional programs across Sales, Product, and Engineering.
Govern AI governance and risk management for enterprise-scale deployments.
Provide executive guidance on Salesforce innovations and roadmap contributions.
Mentor internal teams navigating complex enterprise environments.