Strategic AI-Driven Customer Success Director

Salesforce

San Francisco (CA)

Hybrid

USD 206,000 - 298,000

Full time

4 days ago

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Benefits offered by this job

Time off programs

Medical

Dental

Vision

Mental health support

401(k)

Employee stock purchasing program

Job summary

Salesforce is seeking a Customer Success Director to serve as a Strategic Value Partner for our most complex enterprise accounts. You will align Salesforce platform capabilities with clients’ long-term objectives, quantify ROI, and lead cross-functional teams to ensure platform stability and growth.

You will drive renewals and expansions through executive partnerships, map strategic roadmaps, and oversee governance for AI-enabled solutions.

Qualifications

7+ years of experience in Customer Success, strategic leadership, SaaS platforms, or related consulting fields.
Excellent communication and presentation skills with the ability to influence at executive levels.
Experience with enterprise-level customers and cross-functional teams.

Responsibilities

Act as Strategic Value Partner for top accounts and quantify ROI of Salesforce investments.
Architect strategic success roadmaps aligning Salesforce platform evolution with client objectives.
Lead cross-functional initiatives across Sales, Product, and Engineering.
Govern AI governance and guardrails for enterprise-scale AI adoption.
Provide executive leadership during major incidents and strategic reviews.
Mentor internal teams to navigate high-stakes enterprise environments.
Deliver proactive guidance on Salesforce innovation cycles and feature adoption.