Strategic CSM Director, Enterprise Accounts

Leadout Capital; San Francisco (CA); Vor Ort; USD 150.000 - 230.000; Vollzeit

Zusammenfassung

Salesforce seeks a Director-level Customer Success Manager to act as a Strategic Value Partner for its most complex accounts. You will drive a holistic success strategy, quantify ROI, and coordinate executive sponsorship across leadership to ensure platform alignment with business objectives.

You will guide high-stakes programs, govern AI integration, and use analytics to mitigate risks while expanding long-term value for strategic enterprise customers.

Qualifikationen

• 7+ years of experience in Customer Success, strategic leadership, SaaS, or related consulting fields.
• Exceptional communication and presentation skills with ability to influence at executive levels.
• Ability to translate complex technical concepts into business terms for executives.
• Experience with Enterprise-level customers.
• Experience leading cross-functional teams to resolve customer needs or projects.

Aufgaben

• Own executive-level partnerships and drive renewals and expansion by quantifying ROI.
• Architect strategic success roadmaps aligning platform evolution with long-term objectives.
• Lead cross-functional programs across Sales, Product, and Engineering to deliver enterprise solutions.
• Govern AI integration and guardrails for enterprise-scale adoption.
• Use telemetry and predictive analytics to identify risks and optimize customer outcomes.

Kenntnisse

Executive communication

Cross-functional leadership

SaaS platform knowledge

Enterprise account management

ROI analysis

AI governance

Risk management

Tools

Sales Cloud

Revenue Cloud

Service Cloud

Jobbeschreibung

Salesforce seeks a Director-level Customer Success Manager to act as a Strategic Value Partner for its most complex accounts. You will drive a holistic success strategy, quantify ROI, and coordinate executive sponsorship across leadership to ensure platform alignment with business objectives.

You will guide high-stakes programs, govern AI integration, and use analytics to mitigate risks while expanding long-term value for strategic enterprise customers.