Strategic Enterprise CSM - Key Accounts (Remote)

RealPage, Inc.; Northern (KY); Hybrid; USD 71,000 - 120,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Retirement savings plan with company 


Paid time off and holidays

Professional development opportunities

Performance-based bonus

Job summary

RealPage, Inc. is seeking a Customer Success Manager for a portfolio of high‑value enterprise customers. You will own renewals and expansions, develop strategic account plans, and act as the main relationship owner with senior executives.

Close collaboration with Sales, Product, Marketing, and Support is required to drive value realization. You will analyze usage data to identify risks and opportunities, and travel up to 10% for customer meetings and events as needed.

Qualifications

• Minimum 5 years of experience in Customer Success or other revenue‑driving, customer‑facing roles.
• 2+ years of experience generating, qualifying, negotiating, and closing upsell/cross‑sell opportunities.
• Proficiency with Salesforce or similar CRM platforms.
• Bachelor’s or Masters degree preferred.

Responsibilities

• Develop strategic account plans that translate customer goals into initiatives.
• Build trusted relationships with senior stakeholders to influence adoption and expansions.
• Identify and drive upsell and cross‑sell opportunities through value‑based selling.
• Analyze usage data and performance benchmarks to uncover insights and risks.
• Lead renewal forecasting and manage risk to meet revenue targets.
• Collaborate across Sales, Product, Marketing, and Support for seamless customer experiences.

Skills

Customer leadership

Executive presence

Relationship building

Cross-functional partner

Data-driven decisions

Education

Bachelor's or Master's degree

Tools

Salesforce

Job description

RealPage, Inc. is seeking a Customer Success Manager for a portfolio of high‑value enterprise customers. You will own renewals and expansions, develop strategic account plans, and act as the main relationship owner with senior executives.

Close collaboration with Sales, Product, Marketing, and Support is required to drive value realization. You will analyze usage data to identify risks and opportunities, and travel up to 10% for customer meetings and events as needed.