Strategic Enterprise CSM - Renewal & Growth

Learnupon; Salt Lake City (UT); Hybrid; USD 120,000 - 180,000; Full time

Job summary

LearnUpon in Salt Lake City is seeking an Enterprise Customer Success Manager to lead a portfolio of strategic accounts, ensuring meaningful outcomes and long-term value through our platform. You will own renewal readiness, drive expansion in collaboration with Sales, and partner with cross-functional teams to deliver measurable value, engaging with executives to align to business priorities.

This role focuses on adoption, risk management, and a high-touch, results-driven approach to customer

Qualifications

• 5+ years experience in SaaS Customer Success, Account Management, or a related customer facing consultative and commercially focused role.
• Proven success managing complex, high-value Enterprise customers with strong retention and expansion outcomes.
• Strong consultative and strategic mindset, with the ability to engage at operational and executive levels.
• Experience supporting renewal readiness and expansion in high-ARR environments.
• Commercial acumen and confidence in renewal and growth conversations.
• Excellent communication and presentation skills with senior stakeholders.
• Strong organizational skills managing a smaller number of complex accounts.
• Sound judgment in ambiguous, high-impact situations.
• Experience using AI tools to streamline tasks and improve efficiencies.
• Willing to travel up to 10 times per year for key customer on-sites and industry events.

Responsibilities

• Own a portfolio of Enterprise customers, ensuring they achieve defined outcomes and realize measurable value.
• Build deep understanding of customer strategy and priorities, aligning LearnUpon to key business initiatives.
• Lead structured success planning and executive engagement, including business reviews and long-term value planning.
• Establish multi-threaded relationships across stakeholders, including senior decision-makers.
• Drive renewal readiness through value demonstration, risk identification, and proactive planning.
• Identify and shape expansion opportunities, partnering with Sales to drive growth.
• Act as a strategic advisor, guiding decisions and helping customers navigate complex change.
• Coordinate cross-functional teams to deliver a seamless customer experience.
• Maintain strong operational discipline, including account planning, forecasting inputs, and visibility into customer health.

Skills

SaaS Customer Success

Enterprise account management

Consultative mindset

Renewal readiness & expansion

Commercial acumen

Communication & presentation

Organizational skills

Judgment in ambiguity

AI tools usage

Travel readiness

Tools

APIs & integrations

Single Sign-On (SSO)

Job description

LearnUpon in Salt Lake City is seeking an Enterprise Customer Success Manager to lead a portfolio of strategic accounts, ensuring meaningful outcomes and long-term value through our platform. You will own renewal readiness, drive expansion in collaboration with Sales, and partner with cross-functional teams to deliver measurable value, engaging with executives to align to business priorities.

This role focuses on adoption, risk management, and a high-touch, results-driven approach to customer