Strategic Enterprise CSM | Renewals & Growth (Remote)

RealPage; Massachusetts; Remote; USD 71,000 - 120,000; Full time

Benefits offered by this job

Health Insurance

401(k) with company match

Paid time off

Professional development

Bonus potential

Job summary

RealPage is seeking a Customer Success Manager II to own a portfolio of enterprise customers in a remote MA-based role covering US time zones. You will lead strategic account planning, manage renewals and expansions, and partner with Sales, Product, and Support to drive value realization.

The ideal candidate has 5+ years in SaaS customer success, experience with upsell, proficiency in Salesforce, and the ability to influence executives. Travel up to 10% may be required.

Qualifications

• 5+ years in Customer Success or revenue-driving, customer-facing roles in SaaS.
• 2+ years generating and closing upsell/cross-sell opportunities.
• Proficiency with Salesforce or similar CRM platforms.
• Bachelor's or Master's degree preferred.

Responsibilities

• Develop and execute strategic account plans driving measurable value.
• Build trusted relationships with senior stakeholders to influence adoption and expansion.
• Identify upsell opportunities and lead value-based selling.
• Analyze usage data to uncover risks and opportunities with Strategy teams.
• Lead renewal forecasting, risk mitigation, and revenue targets.
• Collaborate with Sales, Product, Marketing, and Support for seamless experiences.
• Maintain accurate account information and forecasts in Salesforce.
• Represent RealPage at meetings and events with up to 10% travel.

Skills

Customer Success

Upsell/Cross-sell

Salesforce

Account Management

SaaS

Education

Bachelor's or Master's degree

Tools

Salesforce

Job description

RealPage is seeking a Customer Success Manager II to own a portfolio of enterprise customers in a remote MA-based role covering US time zones. You will lead strategic account planning, manage renewals and expansions, and partner with Sales, Product, and Support to drive value realization.

The ideal candidate has 5+ years in SaaS customer success, experience with upsell, proficiency in Salesforce, and the ability to influence executives. Travel up to 10% may be required.