Strategic Enterprise CSM – Growth & Renewal

OutSystems; United States; A distancia; USD 100.000 - 118.000; Jornada completa

Descripción de la vacante

OutSystems is seeking a Customer Success Manager to manage strategic customers, drive outcomes, and educate on product features. You will partner with CS leadership, Account Executives, and CS Engineers to ensure successful renewals and expansion opportunities.

You will develop and execute detailed success plans, forecast customer health, and be the Voice of the Customer, delivering feedback to Product Management. Travel may be required to meet customers in person.

Formación

• 5+ years in a customer-facing role.
• Experience with large enterprise SaaS customers.
• Proven ability to lead internal and external teams to drive outcomes.
• A highly quantitative approach to understanding, measuring, and forecasting customer behavior.

Responsabilidades

• Manages a list of strategic customers and important initiatives.
• Provides customers with business, technical, and product knowledge.
• Develops and executes effective success plans to drive customer outcomes.
• Educates customers on how product features will contribute to their business growth.
• Works with CS leadership to define and execute best practices for account management.
• Identifies renewal and growth opportunities with Account Executives and CS Engineers.
• Acts as the Voice of the Customer and communicates feedback to product management.
• Develops a plan to meet success criteria based on regular cadenced communications (QBRs, Executive Meetings).
• Travels as needed to meet with Customers in person.

Descripción del empleo

OutSystems is seeking a Customer Success Manager to manage strategic customers, drive outcomes, and educate on product features. You will partner with CS leadership, Account Executives, and CS Engineers to ensure successful renewals and expansion opportunities.

You will develop and execute detailed success plans, forecast customer health, and be the Voice of the Customer, delivering feedback to Product Management. Travel may be required to meet customers in person.