Remote APAC Customer Success Team Lead

Higlobe, Inc.; United States; Remote; USD 100,000 - 170,000; Full time

Benefits offered by this job

Learning budget USD 2,000 per year

Annual compensation review

Maternity and paternity leave

Employee Assistance Programme

Travel opportunities

Job summary

Canonical is expanding its Customer Success team and seeks a Team Manager to lead regional CS efforts and drive retention and expansion for a diverse enterprise customer base. You will mentor post-sales managers, optimize processes, and partner with Sales, Product and Support to align on customer needs.

You will analyze regional metrics, identify improvement opportunities, and implement changes to elevate overall customer experience. Remote APAC role with occasional travel.

Qualifications

• Experience in Customer Success, revenue management and technology in SaaS or software industries.
• Track record of delivering exceptional Customer Success results.
• Willingness to travel up to 4 times a year for internal events.

Responsibilities

• Strategic planning and analysis: develop communication plans, run team meetings, review KPIs, drive retention and upsells.
• Provide mentoring and coaching to CS team members and conduct performance reviews.
• Lead cross-functional collaboration with Sales, Marketing, Product, and Support to align on customer needs.
• Document changes and ensure quality, reporting results to leadership.
• Analyze regional performance metrics and implement changes to increase efficiency and achieve business objectives.

Skills

Customer Success

Revenue management

Team leadership

Cross-functional collaboration

Data-driven decisions

Education

Bachelor’s or equivalent degree (Business, Communication or STEM)

Job description

Canonical is expanding its Customer Success team and seeks a Team Manager to lead regional CS efforts and drive retention and expansion for a diverse enterprise customer base. You will mentor post-sales managers, optimize processes, and partner with Sales, Product and Support to align on customer needs.

You will analyze regional metrics, identify improvement opportunities, and implement changes to elevate overall customer experience. Remote APAC role with occasional travel.