Strategic Enterprise CSM — Public Sector (Remote)

Samsara; Phoenix (AZ); Remote; USD 90,000 - 130,000; Full time

Job summary

Samsara in the United States is hiring an Enterprise Customer Success Manager to partner with top customers, align goals, and drive value from our IoT platform. You will coordinate with Sales, Support, and Product to deliver strategic outcomes and long-term partnerships.

You will work across public sector and private customers, mentoring teams, and upholding Samsara’s growth and customer-centric culture in a remote-friendly, fast-paced environment.

Qualifications

• 3+ years of experience in a senior Customer Success, account management, or strategic consulting role. Enterprise SaaS experience preferred
• This is a demanding position with high internal visibility, that requires strong priority management and high emotional intelligence
• Experience supporting or working with technical products
• Solutions-oriented with strong problem solving skills
• Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering leadership, day-to-day users of our software
• Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment
• Diplomacy, tact, and poise under pressure when working through customer issues
• Bachelor’s degree from a 4-year institution

Responsibilities

• Be on the front-lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform
• Compose joint success plans with customers, outlining their objectives, metrics, timelines, and effectively removing any barriers to achieving business value
• Orchestrate executive business reviews with our customers’ decision makers and our executive leadership where we look back at past successes and align on upcoming goalsConduct workshops with customers to understand their current operations and recommend workflow changes to get the most out of their Samsara products
• Deeply understand the Samsara platform’s capabilities and explain them to businesses of all types - field services, utilities, long-haul transportation, school buses, and many more
• Serve as a mentor to the wider Customer Success and Support teams
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Skills

Customer Success

Account Management

Strategic Consulting

Enterprise SaaS

Relationship Building

Cross-functional Collaboration

Problem Solving

Education

Bachelor’s degree

Job description

Samsara in the United States is hiring an Enterprise Customer Success Manager to partner with top customers, align goals, and drive value from our IoT platform. You will coordinate with Sales, Support, and Product to deliver strategic outcomes and long-term partnerships.

You will work across public sector and private customers, mentoring teams, and upholding Samsara’s growth and customer-centric culture in a remote-friendly, fast-paced environment.