Senior Enterprise Customer Success Manager - Public Sector

Samsara; San Antonio (TX); À distance; USD 90 000 - 130 000; Plein temps

Résumé du poste

Samsara is seeking an Enterprise Customer Success Manager to partner with top customers, drive value from our Connected Operations platform, and expand long-term relationships. You will coordinate with Sales, Support, Sales Engineering, and Product to deliver tailored success plans and measurable outcomes for public sector and commercial clients.

You’ll manage executive reviews, drive adoption of our IoT solutions across diverse verticals, mentor teammates, and embody Samsara’s focus on customer

Qualifications

• 5+ years in a senior Customer Success, account management, or strategic consulting role.
• Enterprise SaaS experience and comfort with technical products.
• Strong prioritization, emotional intelligence and executive communication.

Responsabilités

• Be on the front-lines and ensure customers increase safety, efficiency and sustainability with Samsara’s IoT platform.
• Compose joint success plans with customers outlining objectives, metrics and timelines.
• Lead executive business reviews with customers and Samsara leadership.
• Conduct workshops to understand operations and recommend workflow changes.
• Mentor wider Customer Success and Support teams; champion Samsara’s cultural principles.

Connaissances

Customer Success

Account management

Strategic consulting

Enterprise SaaS

Executive communication

Formation

Bachelor’s degree from a 4-year institution

Description du poste

Samsara is seeking an Enterprise Customer Success Manager to partner with top customers, drive value from our Connected Operations platform, and expand long-term relationships. You will coordinate with Sales, Support, Sales Engineering, and Product to deliver tailored success plans and measurable outcomes for public sector and commercial clients.

You’ll manage executive reviews, drive adoption of our IoT solutions across diverse verticals, mentor teammates, and embody Samsara’s focus on customer